The analysis of my computer did not turn up anything that could have been used to grab my PayPal credentials and make the transfer and I did scan it with a multitude of scanners.

The support line at PayPal was not helpful at all and could not even tell me if I was the only one that has logged into my own PayPal account recently claiming that it was against their privacy policy to disclose such data. That was very unfortunate because it would have helped me tremendously to know if someone logged into my account to make the payment.

I was contacted at the same day by Steve Ragan from The Tech Herald who published an interview about the case on the website. That interview seemed to have sparked the interest of PayPal because I was shortly after contacted by their CISO who wanted to transfer my case to a specialized team, he called it unusual e-crimes investigations team. That was a pleasant surprise and I had hopes that I would finally find out how the money was transferred.

Unfortunately though I have not heard back yet and I’m not sure if I ever will. I know that some big companies are rather slow when working on cases but it has been two weeks and no reply since.

Last but not least Steve contacted me again telling me that the guys at VeriSign would like to send me one of those PayPal Security Key after they have heard the story which is really nice of them. Unfortunately though I have ordered one already which has not arrived yet. It’s also been two weeks since then and I’m beginning to see a pattern here. So VeriSign nice, PayPal not so nice. I will keep you updated if I’m ever contacted again by PayPal about this matter.

Update:

I received both the PayPal Security Key and the VeriSign ID Protection key shortly after finishing the article. Will write about those soon.

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