The process of sending SMS in Microsoft Outlook has been designed to resemble that of sending emails in the email client. This means that SMS can be saved as drafts and printed as well as send out to the recipient. The sent items are extended by a SMS subfolder that contains all the SMS messages that have been sent out from Microsoft Outlook.

The major advantage of the Microsoft Outlook SMS Add-in is the use of a computer keyboard to type the message. Other factors include the ability to copy and paste text, the use of proof reading tools in Outlook and to lookup and resolve phone numbers to existing Microsoft Outlook contacts.

The Microsoft Outlook SMS Add-in will be automatically available in its own toolbar after installation. It does have a few restrictions though, the most notable are that it can only send out normal SMS message, and that it cannot receive messages.