IT Service View is probably the server monitoring software with the broadest range of monitoring possibilities. They range from monitoring websites to Linux and Windows Server 2003 / 2008 servers to Microsoft Exchange Servers to Oracle servers and log files. The server monitoring is compatible with Microsoft Windows XP, Vista and Server 2003. It will display a wizard after installation that is walking the user through the configuration of the program.

The less complex monitoring services take only a few seconds to setup. Setting up a website monitoring service in the software that monitored the Ghacks database did not take longer than a minute. It has to be noted that the script that checks the database is already installed on the Ghacks server, the implementation itself was straightforward.

Several parameters can be configured in the setup phase. It is for example possible to define a maximum response time, time out, expected http codes, error texts and text that the website has to contain.

The even responses are highly configurable as well. They are divided into the possible scenarios “no response”, “error”, “error text”, “text not found”, “time out” and “slow web page” when configuring the website monitoring service.

Each of these can launch a series of responses including sending emails, running local programs, shutting down or rebooting windows, managing a Windows service and launching a Windows process.

Some or all of these event responses are displayed whenever configuring a new monitoring service in the server monitoring software.

The monitoring software displays various statistics about each configured job including graphs, log entries and script outputs.

The server monitoring services can monitor key variables on the servers including free computer memory, cpu utilization, service and process statuses and free disk space. Some of the services require that a script is running on the server so that the information can be analyzed. A Linux server has to run the net-snmp suite for example for It Service View to receive the data.

IT Service View is a sophisticated server monitoring software for IT professionals and small businesses who want to monitor their websites and servers.

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This might sound confusing and difficulty at first but it is not. I use it to check that the http and mysql services are running on my servers. The http connection can be checked with a php script that they offer on their website. Just download and upload it to your web server and make them observe the path that links to the script.

Users get notified in numerous ways if a service fails. They can receive emails, SMS, instant messenger notifications and even phone calls depending on the subscribed plan.

Livewatch is offering one free plan that is good for observing one element of a server, for example the http connection. Each account is getting a certain amount of free SMS and phone calls per month. The free account gets one free SMS per month and unlimited email notifications while the Premium account receives 30 SMS, 15 phone calls and unlimited emails as well.

If you manage multiple servers or want to check on various services running on the server you could subscribe to a paid plan (like I did).

The intervals that are used to check the services are lower in the paid plans as well. The services on a free account are checked every 10 minutes and every 5 minutes if an error was found while the Gold premium services are checked every minute.

SMS are send into foreign countries as well (the service is based in Germany) but are charged double the amount of a single SMS which means that two SMS are subtracted for every single SMS that is send out.

Take a look at the in depth feature list that compares the free and premium accounts.

Here is the database php checker that I’m using in combination with regular expressions to make sure my database is up and running:


$dbhost = 'localhost';
$dbuser = 'enter database user';
$dbpass = 'enter database password;
$conn = mysql_connect($dbhost, $dbuser, $dbpass) or die ('Error');
$dbname = 'enter database name';
mysql_select_db($dbname);
if ($conn) {echo "ok";}
else {echo "fehler";}
?>

This simple script tries to connect to the MySQL database and prints ok if the connection was successful and Error if it was not. I’m using the regular expression /ok/ on the Livewatch website to check if ok is returned which means that the database is up. If ok is not returned the Livewatch service assumes the database is down and will notify me.

I recently had a chat with their excellent support and they offered a bonus for Ghacks readers. If you signup for an account you get an additional 50 cents in your account which is good for 3 SMS. (And no, this is not a referral link, I’m not getting anything if you signup for free or premium accounts. I just like the service very much)

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