When it comes to tech support for their products, Microsoft tries to handle most requests via websites like Microsoft Answers or the Microsoft Support website. Depending on the product, problem and country, phone support may be available. Some support requests redirect users to the new Answer Desk website which – according to Microsoft – is [...]
- Author: Martin Brinkmann
- Comments: None
Find Out Your Microsoft’s Product Support Lifecycle
One of the aspects of buying a specific product online or offline is that product’s support lifecycle. The support lifecycle in plain terms refers to the time the developer or manufacturer of the product supports it with updates and staff to help users in support related tasks. It is on the other hand not as [...]
- Author: Martin Brinkmann
- Comments: 4
Microsoft Customer Service Joins Twitter
One of Microsoft’s public relations and customer service strategies in recent times seems to center around the popular messaging service Twitter. Microsoft did include Twitter in the Windows 7 promotion and there are other official Microsoft services and divisions on Twitter that make use of this new way of communicating. One of the latest divisions [...]