gHacks Technology News | Latest Tech News, Software And Tutorials » apple forum http://www.ghacks.net A technology news blog covering software, mobile phones, gadgets, security, the Internet and other relevant areas. Sat, 11 Feb 2012 17:32:23 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Apple Might Be Watching Youhttp://www.ghacks.net/2008/10/18/apple-might-be-watching-you/ http://www.ghacks.net/2008/10/18/apple-might-be-watching-you/#comments Sat, 18 Oct 2008 17:05:09 +0000 Martin Brinkmann http://www.ghacks.net/?p=7713 What is good customer service? Customers would usually state that good customer service means fast and effective solutions for difficulties with a product of a company. What about a company that actively monitors forums and initiates the contact with the customer?

That is apparently what has happened to Nicole Gorski (via Softpedia, thanks Dante) who stated on the official Apple support forum that she got a customer service call from Apple after posting about a problem she encountered with her MacBook Pro.

She confirmed in the thread that she did not contact Apple on this behalf and that they could only got the information about the problem from the forum thread. Another user weighted in that he found this behavior scary and (privacy) invasive.

To come back to the initial question: Do you think it is good customer service to monitor the official support forums actively and contact them without the customer’s consent? Good or scary, what is your take on the story?

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