Amazon launched its Instant Video feature a couple of days ago for Prime members in Germany. Existing Prime members can use Instant Video without additional costs or signing up for the service before it becomes available.
When I tried to test the services however, I was first notified that I needed to install the Microsoft Silverlight plugin as it was required to play any Amazon Instant videos.
I went to the Microsoft Silverlight website and installed the latest version of the plugin. All browsers were restarted afterwards, and I made sure that Silverlight was installed properly in each of them.
I fired up the Firefox web browser, went to the Amazon website and picked the first video that was offered to me on the site.
The Amazon Instant Video logo and a loading animation were displayed at first, but after a few seconds, an error message was displayed on the screen instead.
It stated that there was a problem with the service, and displayed the error code 1002:1. The message reads Network Error 1002 if you are on Amazon.com. The suggestion given was to use Microsoft's Internet Explorer instead to play the video.
There is also a related error that may be shown:
Service Error (1002)
We're experiencing a problem playing this video.
If this problem continues, please contact Amazon Customer Service and refer to error 1002.
I tried Chrome first, and then Opera, and they all displayed the same error message.
If you call Amazon customer support about the issue, you are asked to run the following tasks on your computer:
- Clear browser cache of the browser that is being used.
- Clear the cookies of the browser.
- Reboot the operating system.
- Uninstall and re-install Microsoft Silverlight.
- Reboot the router.
As you can imagine, none of the suggested tasks helped resolve the issue.
I tried a couple of other things, like downgrading the Silverlight plugin to an earlier version, or changing the user agent of the Firefox web browser to Internet Explorer.
Microsoft's Internet Explorer on the other hand worked just fine. When I opened the Amazon website in Internet Explorer, all videos that I tried on it played just fine right away.
Amazon Instant Video was not displaying error 1002 or any other error for that matter anymore.
While that is reassuring, it does not solve the initial issue that I had when trying to view videos on Amazon using other web browsers.
Up to this day, I was not able to come up with a solution for the issue. While I can use Internet Explorer to watch Amazon Instant Video streams on my PC, I'd prefer not to use the browser.