If your phone is stuck displaying the Samsung logo after flashing, do this

Some time ago I decided to root my Samsung Galaxy Note II Android phone. Not out of necessity, but more out of curiosity to see what would happen and to get a feeling for the process.

The operation itself was really easy to perform and I ended up with a rooted device in the end. Recently, I have been trying to update the phone to the new Android version released for it.

Doing so using Samsung Kies or the phone's internal update check would result in a "firmware modified" error message which basically meant that  could not update the phone the normal way.

I did research the issue and discovered that I had two options. The first, two download a stock ROM for the device, appealed the most to me and I decided to go down this route.

I downloaded the stock rom for my country and provider from Sam Mobile and the latest version of Odin as well to get it on the Galaxy Note II phone.

odin-samsung-galaxy-note-firmware-update

I fired up the phone in Download Mode (by holding down the following buttons on restart or boot: Volume Down, Home and Power)

Once in the mode, I connected the device to the PC, started Odin, selected the stock ROM under PDA, and hit the start button.

This worked out just fine at first, and everything seemed to have gone according to plans, until the phone rebooted.

My providers boot animation would come up, and then the Samsung logo. The animated logo would not go away however, and I thought at first that something was still being processed in the background.

After I waited some minutes, I realized that this was not the case. Did some research on that as well, and found out that you had to clear data and cache as well if that happened.

I had to boot the phone into recovery mode by holding down Volume Up, Power and Home until the boot logo of the phone would appear. This starts the recovery mode. Here I had to run the following two commands (using Volume up and down to navigate and power to select):

  1. Wipe data / factory reset
  2. Wipe cache partition

After I ran both commands, I selected reboot and the issue was fixed. The Samsung logo appeared for a short time, but the boot process continued after that allowing me to enter the phone's Pin number and proceed.

While I had to reconfigure most of the settings and preferences, and go through the on-screen help again (annoying), I was finally able to download and install the latest firmware update from within the phone.

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Responses to If your phone is stuck displaying the Samsung logo after flashing, do this

  1. Aamir Usman January 12, 2014 at 3:10 pm #

    Don't we need to re-install the stock firmware?? I thought If we were stuck at logo, we needed to re-insatll the stock firmware.

    • Martin Brinkmann January 12, 2014 at 3:17 pm #

      Well I did install the stock firmware, but do not know if this works with custom Roms as well. Anyone?

  2. praveen January 12, 2014 at 4:09 pm #

    Yep i too got stuck with this problem a lot. Thanks for help buddy . Hope so there won't be any problem with the upcoming samsung s5 as per specs provided in http://surfthelist.com/samsung-galaxy-s5-rumour-round/

  3. Nhick January 12, 2014 at 4:33 pm #

    Sounds easy, hope to follow your instruction properly so I too can root my samsung phone in order to get the latest version of android and other stuff.. Thanks.

    • Doc January 12, 2014 at 8:32 pm #

      The point Martin makes isn't to root the phone to get the latest version of Android...it's what to do if the phone is rooted and FAILS to get the latest version of Android, over-the-air (released by Samsung); if the phone is rooted, the update may FAIL.

  4. Rohan January 13, 2014 at 10:47 am #

    Hi Martin

    I am having the exact same problem with my samsung galaxy s2 t989 (t-mobile), but i am nto able to get in the recovery mode by the key combination you mentioned. what am i doing wrong?

    appreciate the help
    Rohan

    • Martin Brinkmann January 13, 2014 at 7:13 pm #

      Rohan, it may have a different combination to get into recovery mode.

  5. Hrishikesh January 15, 2014 at 4:05 pm #

    Hey Martin
    I have a note 2 with the same problem, but somehow the said combination for getting into recovery mode doesnt work.
    Any idea how to get into the recovery then ?

  6. praveen January 15, 2014 at 4:28 pm #

    Got new camera over review : http://surfthelist.com/samsung-latest-galaxy-camera-2-android-jelly-bean-4-3/ . Can you brief if same going to happen with this camera ??

  7. Anonymous February 22, 2014 at 7:04 am #

    thanks a lot worked for me

  8. Lorenz R March 14, 2014 at 11:30 pm #

    Thanks a lot!!!

    That help me. These informations are missing in the most instructions!!!

  9. Donald Bakewell March 25, 2014 at 6:17 pm #

    Hey Martin,
    Just wanted to say thanks so much! Your solution worked PERFECT!!!
    :)

  10. Hubert April 2, 2014 at 9:35 pm #

    Hello,

    I'm having the same issue, bit the factory reset from recovery mode didn't help.

    Any other ideas ?

    Thanks in advance :)

  11. dontwnalosedataperson May 3, 2014 at 10:57 pm #

    I dont want to looose all my data! :/

  12. Tom May 22, 2014 at 5:33 pm #

    Hello,

    Thanks for your help Martin.

    I followed the steps you provided:
    Wipe data / factory reset
    Wipe cache partition
    Rebooted

    ... but the phone is still stuck at samsung logo afterwards, and I waited long enough in case it could take longer to start but nothing else happend.

    What else can be done?!

    Appreciate your help.
    Tom

    • Gmanstrauss May 12, 2016 at 1:56 pm #

      repeat the process of flashing through Odin, then boot into recovery and then redo the wipe data/factory reset and then the wipe cache partition

  13. Shawn E. May 28, 2014 at 5:05 am #

    Thank you very much! This worked amazing! I was worried my device would never boot again!

  14. Stevenpiters June 21, 2014 at 3:02 am #

    Thank you.. you save my samsung... :)

  15. Ruba September 4, 2014 at 1:14 am #

    I have samsung note;my phone has stuck on samsung logo and no matter what i try(holding home+volume up+powerkey) it just doesnt go.Please help me.

  16. HOILIN September 7, 2014 at 3:31 pm #

    Hi Martin,

    Great! Its works after i had been told that my phone cannot be used anymore.
    Thanks for sharing!! :-)

  17. Anonymous October 27, 2014 at 3:57 pm #

    Thanks a lot for this brother, I had the same problem. Followed these steps and it worked. THANKS A LOT

  18. Libby December 13, 2014 at 3:11 am #

    You saved me from the dreaded brick. Your fix worked for my phone when it got stuck on the Samsung logo post flashing new firmware; according to all that I had read the new firmware should have fixed the previous 'stuck on Samsung logo' problem but.... I am so very grateful.

  19. Levino January 5, 2015 at 2:15 am #

    Thanks, bro! It helped me fix an note8 of my friend!!

  20. happy January 14, 2015 at 9:47 pm #

    Its been a week my phone does not switch on,it keeps vibrating.. What myt b the problem? When I press the volume down it says odin mode downloading but..it never does dat.. Plz help

  21. nicey broadway January 15, 2015 at 11:04 pm #

    I have samsung note 2 my phone is stuck on the samsung logo and no matter what i try (holding home+volume up+powerkey) it just doesnt go.Please help me.

  22. Frank January 19, 2015 at 5:05 am #

    Dude, you are awesome. Thank you that got me out of that pickle.

  23. aman January 31, 2015 at 11:33 am #

    thank alot it worked

  24. netanel February 21, 2015 at 2:31 pm #

    Hello,

    Martin.

    I followed the steps you provided:
    Wipe data / factory reset
    Wipe cache partition
    Rebooted
    But the phone is still stuck at samsung logo afterwards, and I waited long enough in case it could take longer to start but nothing else happend.i tried everything i know stiil nothing

    What else can be done?!

    Appreciate your help.
    Netanel

    • Martin Brinkmann February 21, 2015 at 3:27 pm #

      Netanel I never had to try anything different as the procedure worked in my case. Maybe repeat it and hope it yields a better result? I don't know unfortunately what you could do on top of this.

  25. netanel February 21, 2015 at 6:33 pm #

    thanks any way

    • nik January 12, 2016 at 12:13 am #

      hey netanel,

      i know this has been an old post.. but my note 2 is also stuck with the same issue. i did wipe data / factory reset but it is still stuck at samsung logo. were you able to find the solution to this problem.

      Thanks.

      • Jec February 5, 2016 at 2:04 pm #

        I'm experiencing this too right now :( please help...

      • ash June 21, 2016 at 5:19 pm #

        i am also having same problem please help me.

  26. Suman March 6, 2015 at 2:42 pm #

    Thanks mate.... I had exactly the same problem and this post help me go through it in a breeze! I am using an international (unlocked) version Galaxy Note 2.

  27. Janes April 11, 2015 at 1:10 am #

    I don't have a PC, anyway my USB port is broken so if I had a PC it would do no good. How can I fix this without USB? it just sits at Samsung logo and I can't enter recovery mode either. The only thing that works is "ODIN MODE" but I don't know how to use this.

  28. Shar!Q yankee May 14, 2015 at 8:36 am #

    thanks martin
    this work for me
    good job
    (y) :)

  29. Shiv June 15, 2015 at 7:31 am #

    Thanks a lot dude..
    helped me a lot.
    Superb work

  30. ahmed emad July 2, 2015 at 4:18 pm #

    thanks man
    it worked for me

  31. babuji July 9, 2015 at 4:54 pm #

    i did wipe/factory reset and wipe catch and rebooted.but it is not working on my phone. the problem is samsung logo appears and black screen continues.please help me to solve this problem.i need urjent fix

  32. Naveen August 27, 2015 at 8:02 am #

    Hi,

    I have S2 SHW-M250S version and its stuck in the Samsung logo screen. As per the instruction here, I selected the "Wipe cache partition" first instead of "Wipe data / factory reset".
    After this "Volume Up + Home + Power" button combination goes to "Manual mode" saying "Failed to mount /efs (Invalid argument)"

    Should "Wipe data / factory reset" be done first?

    How to get out of "Manual mode"? Is it possible to flash in this mode?

  33. Naveen August 28, 2015 at 4:14 pm #

    Hello Martin can you plz help....i have very important data which i can't loose.

  34. Mahmoud Ali September 10, 2015 at 3:11 pm #

    Thanks man, Worked perfect :)

  35. Vineet September 30, 2015 at 3:36 am #

    I rooted my phone Samsung galaxy music duous and now the screen is getting stuck after 6sec what should I do now

  36. San October 12, 2015 at 4:06 pm #

    Thank you Martin... perfect solution

  37. Mahendra October 21, 2015 at 7:19 am #

    Thanks Martin - worked like a charm.

  38. kirti lathia October 21, 2015 at 11:35 am #

    Thanks martin.....

    it worked!!!

  39. Sam October 26, 2015 at 9:00 pm #

    Great! Its works. It help me fixed my friend's phone.

  40. Suki December 13, 2015 at 4:35 am #

    Your issue happened to my Galaxy Tab 2 7.0, but your fix worked for me. Thanks!

  41. mohib December 24, 2015 at 2:26 pm #

    I have samsung note 2 my phone is stuck on the samsung logo and I have very important data which I do not want to loose. If I reboot it by following your instruction then it will loose the data or is there any procedure to save the data. Plz advise. Plz plz

  42. AR HASHMI January 5, 2016 at 3:20 pm #

    This trick did wonders for me...Was stuck on the same point and now I am a releived man.Thanks Martin

  43. Anonymous January 16, 2016 at 1:01 pm #

    thanks ...well done

  44. MIt January 24, 2016 at 10:39 pm #

    Thanks

  45. Vaz February 13, 2016 at 5:48 pm #

    Thanks!

  46. Jey February 18, 2016 at 3:57 am #

    Thanks a Lot Brother..

  47. Jazib March 5, 2016 at 8:06 pm #

    Hey my phone samsung galaxy win GT-I8552(Version-I8552ZCAMD1) stucks on samsung logo...please give me complete firmware file

  48. Erik kademe March 16, 2016 at 6:44 am #

    Jazib
    Hold volume down+powerkey+home key then select wipe data.
    Let me know if u have been helped

  49. rob March 18, 2016 at 7:48 am #

    hi guys, problem is on the J110F you cannot select wipe in recovery mode and i cant find the stock filmware for my particular buid number XFU-J110XXU0AOGE...........
    can anyone help

    please

  50. Rohit March 19, 2016 at 3:18 pm #

    It worked. Wiped data & cache. Thanks a lot!

  51. Oliver March 22, 2016 at 11:13 am #

    I just followed your process on my Note 8.0 GT-N1500 but it's still stuck on the Samsung logo. It just won't boot

  52. dihatimu March 25, 2016 at 9:18 pm #

    Wipe data & cache works like a charm. Cheers mate!

  53. ishaanpilar March 26, 2016 at 7:05 pm #

    punk dint work only!!
    bvc because of u I deleted my data!!! randemaga!!!

  54. Biandré April 12, 2016 at 11:12 am #

    Thank you so much you saved me you are a great person keep doing what youre doing

  55. slider April 15, 2016 at 2:53 pm #

    worked for me cheers

  56. Ninjaneyy May 10, 2016 at 3:43 pm #

    I owned a Samsung Galaxy Trend GT-S7392. I did everything. I did the sofr and hard rest, wiped the factory rest and cache partition but my phone is still as is. When it was opened it keeps saying "android.process has stopped" and so my other applications. Right now I am still stuck at the Samsung logo screen. Please hear me out, it's been for days since this happened

  57. Tinus May 29, 2016 at 8:36 pm #

    It didn't work for me at first try, but it did work after removing my SD card...
    This may be a solution fot those who say: i've tried everything...

    • ash June 21, 2016 at 5:26 pm #

      i have tried volume up + power key+home key then wiped cache , factory reset and the reboot twice but its not working.I have samsung galaxy note 2 my phone is stuck on the samsung logo and no matter what i try (holding home+volume up+powerkey) it just doesnt go.Please help me.

  58. suraj June 22, 2016 at 7:16 am #

    I have samsung S5 and it is stock in logo after i flash it from odin, and then did the above mentioned process, But in addition to that it has retail mode enable and it doesnot allow to factory reset. So how can do proceed .

    Please help

  59. Jasveer Singh June 23, 2016 at 6:26 pm #

    i have same issue on my Samsung galaxy i8262 core...it stuck after the Samsung logo..m install a new rom by using odin but after that it not open when i reboot my phone it open and stop on samsung logo..
    But should i Do...
    Please help me.................................

  60. jake June 26, 2016 at 4:38 am #

    thanks so much it worked great

  61. Jonkur96 June 27, 2016 at 5:20 pm #

    Thank u very much

  62. Lalit Sharma July 5, 2016 at 5:59 pm #

    Hi Martin,

    Now I become big fan of yours.

    Earlier I have updated my e7 device with latest software updates (lollipop), then I realize that phone was become too slow and started over heating.

    And today I think to downgrade my phone to default software 4.4.4 kitkat. I googled for it and downloaded the firmware from sammobile and do everything you mentioned in the above post. All was going well but at time of restarting the device, it stuck on Samsung logo screen. I thought that now it is the time to spend some money on my phone but again I googled for the solution and found this article :)

    I really happy to see your work. I followed the procedure you said in the article:

    Wipe data / factory reset
    Wipe cache partition

    And it really worked. Thanks a lot dear.

    Well I am also a blogger and having 3 blogs currently with the names - Elkees Media, CouponShake, Elkees Technologies.

    My Elkees Media site was doing well until the last penguin update but someone has pointed out some bad backlinks to my site from a porn forum. And since than I am waiting for the real time penguin update. My site will surely boost up again.

    Well if you ever need any help from me, you can contact me on my email ID filling up in the comment field.

    Thanks once again :-)

  63. Riehl Fernandez July 10, 2016 at 2:38 pm #

    Need help mine is stuck in the samsung logo even if I open the recovery options please help

  64. Nicole July 12, 2016 at 11:54 am #

    Yup, mine too still stuckkkkk at the samsung logo.Could it be drained battery issue? Need to try with a new battery. :(

  65. Cam July 16, 2016 at 6:35 am #

    Thank you so much, this worked perfectly on my samsung Galaxy Tab A after i flashed stock firmware using odin.
    I flashed stock to overcome being locked to telstra australias network!
    Thanks again,
    this post saved me!

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