I switched servers from my old dedicated server hoster Hetzner to Wiredtree back in July this year. There were several reasons for this step but especially the incredible offer that I was able to get, the managed support (Hetzner did not offer that) and the need for a faster server due to recent traffic increases.
The deal got me an Intel Core i7 server with 12GB DDR3 and 4 Terabytes of bandwidth for $2315.8 in the first year and $2114.8 in the following years. This is more than I paid for Hetzner's server obviously.
Managed support was one of the things that I really wanted. I'm not a Nix-geek, and having to manage Hetzner's Linux server on my own was often challenging. With Wiredtree, all the basic maintenance tasks such as upgrading components, patching security issues, and such, are all included in the package.
I researched the new web hoster extensively before making my decision to move the website to Wiredtree. That is probably the most important step in the process to ensure that the hoster has excellent customer support, servers and connections to the Internet.
Wiredtree was all that and more and I learned during the server transfer that their 15 minute reaction time to customer support requests was not just a figure that they picked out of thin air.
I had to deal with customer support in a few occasions especially during server migration to ensure that everything went underway smoothly. Wiredtree was always prompt to response with a solid solution that solved my requests. They also contacted me after three months to find out if everything was as I expected it to be. Support is therefore excellent, cannot be better in my opinion. But what about the server and hardware?
I ordered one server upgrade in that time; A backup server to store backups of all the websites and databases that were on the server regularly. The performance of the server itself is great and capable of running Ghacks and a few minor websites without problems. The load average, cpu, swap file, hard drive and memory utilization of the server were much lower than on the old server. More importantly than that is the fact that the server never crashed under the load so that I did not have to get up late at night after receiving a SMS that the server was down to fix the problem.
The Wiredtree server is not as cheap as it can get but it is still a cheaper priced server especially compared to other web hosting companies who charge double or even more of the amount that I'm paying for a comparable server.
The excellent hardware and connections of the dedicated server in combination with top notch customer support make Wiredtree the hosting company that I recommend to all my friends and colleagues.
It cannot get much better than that. We (that's Everton from Connected Internet and I) are for example hosting Windows 7 News on another Wiredtree server and had no complaints (only praise) there with the hardware or customer support there as well.
I will do another review in 4 or 8 months to see if they are keeping their high standard. I currently have no reason to believe they do not.