One of Microsoft’s public relations and customer service strategies in recent times seems to center around the popular messaging service Twitter. Microsoft did include Twitter in the Windows 7 promotion and there are other official Microsoft services and divisions on Twitter that make use of this new way of communicating. One of the latest divisions to join ranks of the Microsoft cohorts at Twitter is the Microsoft Customer Service which have established their own support channel at MicrosoftHelps.
This gives Windows 7 users another option of contacting the Microsoft Customer Service division. How does it work? A new support request or question can be directed at the Microsoft Support team by sending a message to their official Twitter message.
The limitations of Twitter make this a less than ideal method of contacting support for questions that require in depth explanation. It can however be a quick and efficient way to get a response for basic or short questions. Questions that have already been answered include hardware problems (network adapter or video card not working), other errors users encountered in the operating system or software related questions.
The support is currently limited to Windows 7 but Microsoft stated that they are planning to expand the scope of their support over time.
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