Microsoft Customer Service Joins Twitter
Microsoft Support is the official customer service and support channel of the Redmond-based company on the messaging platform Twitter.
One of Microsoft's public relations and customer service strategies in recent times seems to center around the popular messaging service Twitter.
Microsoft did include Twitter in the Windows 7 promotion, and there are other official Microsoft services and divisions on Twitter that make use of this new way of communication.
One of the latest divisions to join ranks of the Microsoft cohorts at Twitter is the Microsoft Customer Service which has established its own support channel at MicrosoftHelps.
Officially called Microsoft Support, it is a channel that Microsoft customers from around the world may use to get support answers from Microsoft.
This gives Windows users another option of contacting the Microsoft Customer Service division. How does it work? A new support request or question can be directed at the Microsoft Support team by sending a message to the official Twitter message.
Simply hit the "send direct message" option, write your message, and wait for Microsoft to respond to it. The company notes that its Twitter team is available 24/7. Note that you can tweet openly to Microsoft as well.
The limitations of Twitter make this a less than ideal method of contacting support for questions that require in depth explanation. The only options in this case are to send multiple tweets to Microsoft Support, or link to a detailed description an another website or hosting site.
It can however be a quick and efficient way to get a response for basic or short questions. Questions that have already been answered include hardware problems (network adapter or video card not working), other errors users encountered in the operating system or software related questions.
The support is currently limited to Windows 7 but Microsoft stated that they are planning to expand the scope of their support over time.
Update: Microsoft expanded the scope of support. Microsoft accepts support requests for other Windows operating systems and other Microsoft products as well now.