Comments on: Switching Internet Providers

By: Martin

Martin — Sat, 10 Oct 2009 14:10:09 +0000

It’s day ten without “real” Internet. I decided to cancel the initial order (which included keeping the phone number) and placed a completely new order. If everything works out I’m back with full speed on October 16. Keeping the phone number is apparently the main thing that can prolong the transfer and activation. Still, 16 days without broadband reminded me of how I connected to the Internet ten years ago. Awful, I tell ya ;)

By: rruben

rruben — Sat, 10 Oct 2009 14:06:39 +0000

hmm we will also get another ISP within let’s say a couple months. I Hope it will go smooth. I didn’t knew about those “horror stories” until now.

I hope for you this will be solved fast.

By: inselaffe

inselaffe — Sat, 03 Oct 2009 05:21:23 +0000

Yep, Telekom sucks – always a nightmare changing ISP here in Germany…

By: Emil

Emil — Thu, 01 Oct 2009 11:40:46 +0000

Wow, 6 weeks…

Are they installing a new cable in your house? Because only that makes sense – Otherwise regular DSL transfers here takes about a 7-10 days or so (using the same phone cable).

By: Martin

Martin — Thu, 01 Oct 2009 08:15:13 +0000

Thanks for the advice. It is a different connection (from ADSL to VDSL)

By: ADSL Master

ADSL Master — Thu, 01 Oct 2009 07:58:42 +0000

1. If you have a MAC code (Migration Authorisation Code) the service will automatically transfer across from the old provider to the new provider, though a minimum of 5 days. But you will still have internet.

2. If you however cancel/cease your current provider and take out a brand new connection then it will take however long the new provider can offer you their service.

If you took the first option then they are breaking the law (especially in the UK) complain to OFCOM (of whatever is similar in Germany!)