Lee Mathews posted an interesting Teamviewer tip on his new blog aimed at computer administrators. He explained how to create shortcuts to client computers on the computer of the administrator to quickly access the client’s PCs without having to enter data. All that would be needed to connect is the execution of the shortcut.
Teamviewer is a remote desktop software that can be used to easily connect to other computers. The greatest benefits is that it is easy to setup even for users without broad technical knowledge and that it can be used for other purposes than remote desktop access such as presentations or virtual private networks. The Remote Control Software here at Ghacks took a closer look at the software and can be a good read for anyone unfamiliar with the product.
Teamviewer works by entering an unique ID and password in the software to connect to a client remotely. The Teamviewer shortcuts would basically eliminate the need of entering and remembering the ID and password before establishing a connection.
The basic idea is to create Teamviewer shortcuts in a folder on the hard drive and execute these to connect to the client computer. Lee created a folder for each client and one personal folder. So all that needs to be done is to create a shortcut of Teamviewer, right-click it and select Properties. The following parameters should be added in the target box of the shortcut: -i [tv ID number] –Password -[tv password]. (without the [] brackets)
Lee failed to list another possible shortcut: -m filetransfer would initiate file transfer mode. Other options are presentation to start a presentation session or starting the application without the -m parameter for remote support.
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The ID may be the same every time you reconnect, but the password isn’t. How does he deal with that? You need the customer to give you the password, and that alone breaks the utility of this hack.
I think he failed to mention that he actually installs TV on each clients pc which then allows a permanent password. I suspect you are doing like me and just having the client run the client.exe when they want me to connect. for a couple that i need to access often, i have it installed and keep the password in my cell phone so i can help them from anywhere.
I find Techinline Remote Desktop (http://www.techinline.com) to be a much easier tool to use for remote support. First of all, it’s fully customizable, which allows me to integrate it into my website, and they have probably the lowest prices (when you’re talking about using the service for commercial use) on the market. Anybody else with any other suggestions of what’s out there?
I use Instant Housecall (http://www.instanthousecall.com) and I find it to be exceptionally good. Not only can you do both attended and unattended access, but it’s really easy for my customers to use.