I’m not sure I understand “disputed charges” that the site owner had “nothing to do with”. What does that even mean? Did she borrow someone’s CC to pay her hosting bill? I don’t understand the premise of the issue and how it doesn’t fall squarely on the owner. That doesn’t excuse bad CS, but being upset about an issue that is wholly your responsibility is a little unfair in my book.

If someone doesn’t pay me/disputes my bill, I’m not inclined to provide MORE services to them while they continue to not pay me. I don’t think there’s any malice behind it, just simply business.

Regardless, it’s all hearsay as far as external parties are concerned. I’m happy with DH. Extremely so. They’ve already got my renewal for another few years.

So, while your experience might be nice it could very well be that this will change once you run into problems.

I’m not saying that there are no happy customers. I’m just saying that this should not be happening the way it is.

1. The story is vague because I’m not the affected party here and I do not want to reveal all the information I have. what if the did

2. Semantics

3. Because she has other things to do than to find yet another number where a person might be that might help her.. or not.

4. -

5. Well there are good ways to solve those problem and bad ways. Bad ways make you lose customers because of your actions, good ways increase the bond between company and customers. Which do you prefer?

1. The story seems awfully vague. No details are provided as to the ‘credit card dispute’. Clearly, if she provided a credit card to pay for her service, would it not make sense to contact the issuing bank of that credit card and find out if in fact any dispute was issued from their side?

2. Contacting support can often be somewhat difficult. In this case, she would need to contact ‘Billing’, not ‘Support’.

3. If Dreamhost ‘Support’ wasn’t getting the job done, why wouldn’t Sarah work her way up the ladder and if necessary contact the CEO. His contact info is all over the web, there’s no excuse there.

4. Seems like another quick rant to bash another legitimate host without any real details as to what happened.

5. Generally speaking, if you’re on a ’shared’ plan with a web host, I wouldn’t blame them for taking their time to resolve the issue. After all, people run company’s for revenue.

By the way, I have been using DreamHost for almost 3 years with no major issues.

Anybody using a web hosting service they just adore?

Dan

but I already heard that kind of news. It’s just “casual” in every company. It’s not that “dreamhost is bad” and “stay away from it”.
Do not judge them too fast.

I think a blanket statement about staying away from Dreamhost is a bit unfair, although I’d probably think the same if I experienced a similar problem.