Comments on: Why some ISPs turn against their own customers

By: monitor internet usage

monitor internet usage — Tue, 10 Jun 2008 09:05:12 +0000

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By: Pablo Gavavla

Pablo Gavavla — Tue, 10 Jun 2008 01:56:43 +0000

How is writing this poor tolerated by the editors (or readers) of this site?

If a high school freshman turned this in as a first draft it’d be returned with more red ink than you could shake a stick at.

PLEASE either hire a copy editor or at least a high school graduate!

By: NightFlyer

NightFlyer — Mon, 09 Jun 2008 20:26:48 +0000

not just the UK , I think it’s worldwide to be honest, I know it’s exactly the same here in the US.

By: Jack

Jack — Mon, 09 Jun 2008 19:25:43 +0000

The problem these days with so many isps is their size. Several years ago, I took out an account with one of one of the best isps in the UK – a small company. Today it’s owned by a multinational, and the service is appalling.

The point being that a small firm was probably headed by people who knew exactly what they were doing. I doubt if the CEO of a multinational (in fact any of the top 100 staff) know how to change a 3-pin plug let alone understand the technology of broadband internet – it’s just another business to be milked while profitable and discarded when not

And with the growth of such companies – Virgin, Tiscali, etc – comes a growing disregard for their existing customer base. New sales are all that matter – current customers and their problems (especially their problems) just don’t count. It doesn’t even matter if customers leave – the general public is perceived as so undiscriminating that the loss can be made up after the next bargain-offer TV advert.

And not just the internet market – in every field of business in the UK these days, there seems to be a break point in the growth of companies at which common sense disappears and spurious ‘market forces’ take over from what used to be regarded as basic business common sense.

By: NightFlyer

NightFlyer — Mon, 09 Jun 2008 17:02:22 +0000

The only info I can give you would be about 9 years old, at that time I lived in the UK and I can tell you that Richard Branson at that time was the head of the Virgin Empire, that included Virgin Radio and Virgin Records. So my guess is that certainly since he owned a record store chain and a radio station he would have worked closely with the BPI at that time, I’m pretty certain that he no longer owns either (I know Virgin Records is now owned by EMI).