Fix for Restart Bug after installing Windows XP SP3

Posted by Martin in Knowledge, Operating Systems, Windows  Tags: , , , , , ,

18

May



Users with AMD processors that have been trying to install Windows XP Service Pack 3 might be greeted with a bluescreen error message after rebooting their computer that begins with STOP: 0×0000007E (0xC0000005 and contains the error text SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The computer restarts and the bluescreen error is displayed again. This is an endless cycle but thankfully though HP has found out about the cause for this problem and is presenting a solution on their website.

Service Pack 3 for Windows XP apparently copies an Intel power management driver to the computer that was not there before which is the cause for the restart bug. Things like these can happen but I’m wondering why non of the public beta testers have encountered this error before.

You can only use the following information if you use a non-Intel processor and encounter the previously mentioned restart bug after installing Windows XP Service Pack 3. I’m going to list two possible solutions, one from Microsoft and the other from HP.

HP solution for XP SP3 Restart Bug:

  • Boot Computer in Safe Mode
  • Use Windows Explorer to browse to C:\Windows\System32\Drivers
  • Right-click intelppm.sys and rename it to XXXintelppm.syx
  • Restart Windows

If the computer is unable to boot into safe mode do the following:

  • Press F8 during startup and load the Microsoft Windows Recovery Console
  • Type the number that corresponds to your Windows installation
  • Log in as an administrator
  • Type cd c:\windows\system32\drivers at the command prompt
  • Type rename intelppm.sys XXXintelppm.syx
  • Restart Windows

The Microsoft fix for the Windows XP Service Pack 3 Restart Bug:

  • Boot the Computer into Safe Mode
  • Press Windows R, type regedit, hit enter
  • Go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
  • right-click the Start entry in the right pane and select modify
  • Enter 4 in the Value Data box
  • Close regedit, restart the computer

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9 Users Commented In This Post

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Transcontinental says:

I have and AMD Duron cpu. Strange enough,

1- I did not encounter Restart bug after installing XP SP3 ;
2- I do have the “C: Windows System32 Drivers intelppm.sys” file ;
3- I do not have whatever occurrence of intelppm in my Registry, but I do have a “HKEY_LOCAL_MACHINE SYSTEM ControlSet001 Services Intelide” key (Intelide, not Intelppm), with no subkey, which is as far as I know the feature of disabled services …

Mystery, mystery …

Fix For Restart Bug In Windows XP SP3 says:

[...] [Via gHacks] [...]

Anonymous says:

This is being blown WAY out of proportion…

This problems stems from the fact that HP used an Image they’d created on their Intel based PC on their AMD based computers…and sold them to customers…

Gary Pickering says:

Dear Sir/Madame

A few days ago I noticed that when I restart or shut down windows XP Home addition the music that goes along with it does not come on anymore. How do I fix this problem? I hope that you can help me?

Regards,

Gary
johgar38@hotmail.com

Title | John The Geek says:

[...] Fix for Restart Bug after installing Windows XP SP3 - You can only use the following information if you use a non-Intel processor and encounter the previously mentioned restart bug after installing Windows XP Service Pack 3. I’m going to list two possible solutions, one from Microsoft and … [...]

mark says:

this still doesnt work … it keeps restartign even when you disable the service and rename the file

wonder who is at fault … hp or microsoft … neither one of them will take responsibility …

easyrider says:

What about a fix for duo core chips? This is not just an AMD chip issue. It is happening to my new duo core chip system as well. It won;t shut down, just keeps rebooting. I have to press and hold the power button to force it to power off.

FREAGGIN MICROSUCK!

windows explorer bug fix in windows vista says:

[...] Fix for Restart Bug after installing Windows XP SP3 Boot Computer in Safe Mode. Use Windows Explorer to browse to C:WindowsSystem32Drivers … Fix Windows Vista Resetting Folder View Settings (4) … [...]

windows explorer bug fix says:

[...] Fix for Restart Bug after installing Windows XP SP3 Use Windows Explorer to browse to C:WindowsSystem32Drivers … The Microsoft fix for the Windows XP Service Pack 3 Restart Bug: … [...]

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