Users with AMD processors that have been trying to install Windows XP Service Pack 3 might be greeted with a bluescreen error message after rebooting their computer that begins with STOP: 0×0000007E (0xC0000005 and contains the error text SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. The computer restarts and the bluescreen error is displayed again. This is an endless cycle but thankfully though HP has found out about the cause for this problem and is presenting a solution on their website.
Service Pack 3 for Windows XP apparently copies an Intel power management driver to the computer that was not there before which is the cause for the restart bug. Things like these can happen but I’m wondering why non of the public beta testers have encountered this error before.
You can only use the following information if you use a non-Intel processor and encounter the previously mentioned restart bug after installing Windows XP Service Pack 3. I’m going to list two possible solutions, one from Microsoft and the other from HP.
HP solution for XP SP3 Restart Bug:
- Boot Computer in Safe Mode
- Use Windows Explorer to browse to C:\Windows\System32\Drivers
- Right-click intelppm.sys and rename it to XXXintelppm.syx
- Restart Windows
If the computer is unable to boot into safe mode do the following:
- Press F8 during startup and load the Microsoft Windows Recovery Console
- Type the number that corresponds to your Windows installation
- Log in as an administrator
- Type cd c:\windows\system32\drivers at the command prompt
- Type rename intelppm.sys XXXintelppm.syx
- Restart Windows
The Microsoft fix for the Windows XP Service Pack 3 Restart Bug:
- Boot the Computer into Safe Mode
- Press Windows R, type regedit, hit enter
- Go to HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Services\Intelppm
- right-click the Start entry in the right pane and select modify
- Enter 4 in the Value Data box
- Close regedit, restart the computer
Related posts:
Restart your computer to finish installing important updatesStop Restart Now Restart Later Dialog After Windows Updates
Steps to take before you install Windows XP Service Pack 3
Download Windows Vista Service Pack 1 Beta
Howto log into windows xp if you lost your password
Disable restart after Automatic Updates
Pre Beta of Windows XP Service Pack 3 leaked
Windows restarts or shows Bluescreen after installing new hardware
10 Responses to “Fix for Restart Bug after installing Windows XP SP3”
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I have and AMD Duron cpu. Strange enough,
1- I did not encounter Restart bug after installing XP SP3 ;
2- I do have the “C: Windows System32 Drivers intelppm.sys” file ;
3- I do not have whatever occurrence of intelppm in my Registry, but I do have a “HKEY_LOCAL_MACHINE SYSTEM ControlSet001 Services Intelide” key (Intelide, not Intelppm), with no subkey, which is as far as I know the feature of disabled services …
Mystery, mystery …
This is being blown WAY out of proportion…
This problems stems from the fact that HP used an Image they’d created on their Intel based PC on their AMD based computers…and sold them to customers…
Dear Sir/Madame
A few days ago I noticed that when I restart or shut down windows XP Home addition the music that goes along with it does not come on anymore. How do I fix this problem? I hope that you can help me?
Regards,
Gary
johgar38@hotmail.com
this still doesnt work … it keeps restartign even when you disable the service and rename the file
wonder who is at fault … hp or microsoft … neither one of them will take responsibility …
What about a fix for duo core chips? This is not just an AMD chip issue. It is happening to my new duo core chip system as well. It won;t shut down, just keeps rebooting. I have to press and hold the power button to force it to power off.
FREAGGIN MICROSUCK!
Wow… never encountered this issue before. I was just getting ready to delivery the computer to a customer when this issue came about. Thanks for your help!
The MS fix worked for me, the sys file wasn’t in the drivers folder.