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The image [...] cannot be displayed, because it contains errors


I recently ran into the error message “The image [...] cannot be displayed, because it contains errors” twice in the last day and I was wondering if it was related to my new computer or a coincidence because I never encountered that error message in Firefox before. Internet Explorer 7 is displaying the images fine and I have yet to install Opera 9.5 to test it with that browser as well but I suspect it will render it fine.

For anyone who wants to test the images in their browser, they are here and here. I was not able to come up with a solution yet, the second image was displaying fine after a few tries but it seems to be caught in an endless loading loop. The image is displayed completely but the loading bar is still loading something, not sure what it is. Saving the images and viewing them in Windows turns out to be working correctly.

A quick research seems to suggest that those images have been saved using CMYK encoding and not the usual RGB encoding. It turns out that Firefox is having problems displaying images that have been encoded this way and cannot display them properly, hence the error message The image [...] cannot be displayed, because it contains errors when trying to load such an image.



Tags: , , , , ,
Categories: Browsing, firefox




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55 Responses to “The image [...] cannot be displayed, because it contains errors”

  1. Keule says:

    Check your firewall filter settings. I could’nt read some images as well, reading only [AD-IMG]. When I switched my firewall off, they were all viewable.

  2. Bruno 'ReX' Barbieri says:

    I’m using the latest Firefox 3 nighthly/trunk build and both load just fine.

  3. Rodney says:

    Seems to me that this problem Firefox is having has only started recently.

  4. Cronnie says:

    Both images worked fine for me.

    Firefox 2.0.0.14

  5. MadToni says:

    well, i’m using firefox 2.0.0.14 and i’ve no troubles opening both of the images you talked of. additionally, i also wasn’t caught in an endless loading loop so far ;) i opened the images with IE6 and IE7, no problems….

    which firefox version are you using currently?

  6. Transcontinental says:

    No problem here reading above linked images. Firefox 2.0.0.14 on XP SP3 with KIS 2009.

    I have no idea of the problem you’re encountering, Martin. Since Keule mentions same symptom and firewall implication, it could be that I guess.

  7. Do you read this message in a new window or right-clicking on the image property ? In the second case I think that Firefox tries to read the alternative test of the image but because the image is not in an HTML page (not tag IMG present), it produces this strange message.

  8. Martin says:

    Thanks guys, I discovered part of the problem. I imported the Firefox settings from my old computer to my new one and forgot to change the temp directory. It was located on a drive that did not exist on the new computer.

    Now I get the endless loading loop on both images but at least they are shown now ;)

  9. webrider says:

    i experience this problem from time to time when i click on an image link and before the image starts loading (if it loads in the same tab) i click on another image link
    ive experienced it since firefox was 1.0 so i dont think its a recent problem
    right now using firefox 2.0.0.12 without firewall your images load ok

    anyone knows why sometimes when i drag an image on a web directly to a folder on my computer the file its 0 kb? if i use “save image as” the image saves ok

  10. Dante says:

    I’m running Firefox 2.0.0.14 with Windows Vista and ZoneAlarm firewall – no problems viewing the images.

  11. ReNe says:

    easy man, just chage the DPI to 150 or less thats all

  12. Crucible says:

    I’ve been getting this problem since the latest automatic update for firefox. Something in the latest build I think caused it.

    First picture loads, second one gives that error.

  13. Malinthe says:

    Checked with Firefox 3 Beta 5, loads without errors.

  14. Kavin says:

    Both images worked fine for me.

    Firefox 2.0.0.14 on Win Vista and Norton 360.

  15. Wokkel says:

    Maybe a plugin is the problem, but not firefox itself.

  16. Rodney says:

    @Wokkel Well spotted, mate! I have just disabled all of my image related extensions & it’s good to go! Now the laborious task of figuring out which one is the culprit.

    Ugh! Just re-enabled all of them & it’s still working. Which is good, but I haven’t found the culprit or the combination.

    That’s the way it goes, I s’pose.

  17. Eyebee says:

    I had the same issue recently start in Firefox. I went thru my add-ons, one by one. I found that it was the Skype Extension that was giving me the issue. I disable that, and all images now display fine.

  18. Martin says:

    Eyebee that was it ! The Skype extension was automatically installed by Skype and after uninstalling the Skype extension the images are loading fine.

  19. Firefox 3 beta 5 shows both images just fine in Kubuntu 8.04.

  20. Eyebee says:

    Yes F3 b5 Kbuntu 8.04 here is just fine too. It was the Skype Extension for firefox in Win that was causing the issue for me.

  21. Rodney says:

    Yes! I also uninstalled the Skype extension as part of the process because I didn’t want it. Thanks, everyone.

  22. Dave says:

    Uninstalling the firefox Skype extension fixed it for me as well. Thanks.

  23. David says:

    Just uninstalled the Skype extension as well. I installed skype a few days ago and since then been getting all sorts of loading errors with FF. Some pages reloading infinitely or randomly as well as the “this image cannot be displayed” rubbish.
    I don’t even recall being asked if I wanted to install that extension, but I guess I was.
    What exactly does it do apart from break FF?

  24. Rodney says:

    It converts all recognisable phones numbers into links that you can use Skype to call them.

    BTW, it also broke PDF’s as well as images.

  25. Zack says:

    It was the Skype extension for me, un-install the skype extension and then it’ll work!

  26. Eyebee says:

    Thing is, until the latest FF updates, that Skype Extension worked fine for me. I used it sometimes too.

  27. Michael says:

    My problem just started recently too with version 2.0.0.14 I disabled my Skype extension and problem solved…

  28. Muhammad Khan says:

    Yep!! disable the Skype extension and its solved.

    Config:
    Win XP Pro SP3 (Clean insall)
    Firefox 2.0.0.14

  29. semaj says:

    I have the same image problem and it only started with firefox beta 5 version 3. works fine in firefox2 and ie. ill try the skype thing

  30. n0iz3 says:

    same problem here, same solution.
    looks like the skype extension must be recoded for FF3.

  31. eurydice says:

    yay, thanks for the firefox tip, after uninstalling it now works fine! :-)

  32. Digatron says:

    The problem was the Skype Extension. Curse that damn thing!!! Uninstalled it and now everything looks fine. Thanks!!

  33. Baratong says:

    I had the same problem and it turned out to be the Skype Extension. I turned it off, restarted Firefox and now the images work just fine!

  34. yic17 says:

    yep, Skype is the evil one here.

  35. Chris says:

    BOO Skype! Same issue with me, and now fixed thanks to this thread! Well done ppl *thumbs up*

  36. Oonter says:

    Wow, thanx or much guys. It was Skype. I was having the same problems

  37. erik says:

    http://www.documentroot.com/fixcmyk.txt

    perl program that “cleans” cmyk images using Image::Magick

  38. Stan says:

    Yea, I disabled skype and it works now, Thanks guys!

  39. Yak says:

    Guys, skype add-on sucks, thanks a lot I would never suspect on that, but I just erase it and everything is working fine

  40. Caze says:

    Skype was also the bugger for me, thanks a lot guys :) was really annoying me

  41. Steak says:

    Skype extension was the culprit for me as well.

  42. Klox says:

    Damn Skype! Me too :) Tnx

  43. Larry_g1s says:

    Thank you, thank you, thank you. Skype was it.

  44. Eyebee says:

    Glad I found the cause, but I’d like it to be cured at some point, as I actually find the Skype extension useful, as I use SkypeOut.

  45. Kamatoz says:

    Everything is because of the errors of some extensions such as skype add-on in firefox, simply just turn them off or uninstall and everything will be ok!

  46. Kip says:

    the Firefox gif loading glitch was a frustrating problem. Thanks Eyebee (and others) and thanks google!

  47. Jams says:

    Yep… it was the damn skype plug-in… thanks folks!

  48. PAC says:

    I disabled the Skype addon and now it works. I remember having upgraded to Skype V3.8.0.115 lately and the problem started at about the same time.

  49. Io says:

    Skype addon was the issue for me also, thanks for the help!

  50. Happy says:

    Disable Skype addon and problem solved for me! Yippee!

    I disabled it rather than uninstalled it so that maybe an update to that addon might smooth over this problem… I actually like the addon when it worked…

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