Querycat a FAQ Database

Frequently Asked Questions are a good way of reducing support inquiries at business sites or for reducing the tenth post about a similar topic in a popular forum. FAQ’s are a great way of answering questions from users before they have been asked.The developers of Querycat decided to create a database of FAQ entries from all over the Internet and make it searchable at their homepage. They claim to have more than four million FAQ entries in their ever growing database.Querycat has a simple structure similar to Google.

The main site contains only a search field and some site related information. There is zero advertisement on Querycat. You do enter full sentences into the search field, this is different from Google where most users would enter only some of the important keywords for the search. Querycat understands keywords as well and I honestly could not find a difference between entering “How do I install Windows Vista” and “Windows Vista install” in their search results.

The hint to use full sentences is probably a way to help inexperienced users formulate their request. They do not have to think about the important keywords of that request but write down exactly what they want.

The search results page looks also similar to the one known from Google and other major search engines. A title that is also the link to the website plus a short description are shown there and a link leads directly to the website that has the FAQ entry on the subject. You can also visit the main site or click on the related button to find related FAQ entries.

Webmasters who maintain a FAQ list may want to ask Querycat to include their FAQ into their database. I can see the value of Querycat especially for inexperienced users. If you know how to search Google properly on the other hand you might be using Google right away and get similar results.

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Author: Martin Brinkmann, Tuesday May 1, 2007 -
Tags:faq database, faq search, frequently asked questions, querycat