Did you ever try to remotely access a computer of a user who is not tech-savvy ? How long did it take to configure the client system correctly ? One great solution for this kind of problems is the software Teamviewer which is free for non-commercial use. Teamviewer uses two software modules: The first is the one that is run by the person who wants to access a computer remotely while the second is run by the user who wants to permit remote access to his machine. The client module is absolutely easy to use. It just needs to be executed and displays a username and a password which the user who wants to access the clients machine has to enter in his Teamviewer software which is called the Supporter Module.
You normally use a phone or voip to communicate which is the preferred way to give the Supporter the data that he needs to access the computer. Teamviewer uses RSA-encryption to ensure that all data is encrypted between both computers. The module on the client computer does not have to be installed at all, it can be run and supplies all information necessary. The software works even if Firewalls or Proxies are installed on the client machine.
Teamviewer offers two modes. The first is the normal remote desktop mode which gives the Supporter full control over the clients machine. You can even initiate file transfers between both computers if it is necessary to send files to the client.
The second mode is interesting as well. It is called the presentation mode which mirrors the Supporters desktop at the clients machine. The client is therefor viewing everything that the Supporter is demonstrating at his computer. Great for online presentations for instance.
Teamviewer is working on every Windows edition starting with Windows 98. There is currently no support for Linux or Mac.
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