Comments on: Relakks Revisited http://www.ghacks.net/2006/08/24/relakks-revisited/ A technology blog covering software, mobile phones, gadgets, security, the Internet and other relevant areas. Wed, 25 Nov 2009 04:13:22 -0600 http://wordpress.org/?v=2.8.6 hourly 1 By: CaptainTripz http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-771253 CaptainTripz Wed, 06 May 2009 20:37:33 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-771253 In response to Geeboz7's comments all I have to say is: ***URGENT RELAKKS WARNING! - PLEASE READ ON*** I have the exact same experience. Relakks is totally unusable more often than not. Sometimes, it works fine and then it will totally shut down transfers to zero for extended periods of time. I don't even bother with support because they offer none. I would not invest in their service at this point. It is a complete waste of money. In response to Geeboz7’s comments all I have to say is:
***URGENT RELAKKS WARNING! – PLEASE READ ON***
I have the exact same experience. Relakks is totally unusable more often than not. Sometimes, it works fine and then it will totally shut down transfers to zero for extended periods of time. I don’t even bother with support because they offer none. I would not invest in their service at this point. It is a complete waste of money.

]]> By: geebox07 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-732482 geebox07 Sat, 18 Apr 2009 11:10:28 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-732482 ***URGENT RELAKKS WARNING! - PLEASE READ ON*** Well, I'd been using relakks for the past few months, on a monthly subscription and found it a relatively fair value service. Yes; the connection would drop intermittently and sometimes I'd not be able to connect for a few hours, but then for 5 euros a month, there wasn't much to grumble about. So I decided, after renewing a few times, that I was happy enough to pay for a full years' subscription - WHAT A MISTAKE! About a week after renewing; I developed a problem - a few minutes after connecting; utorrent would GRIND TO A HALT! so would my HTTP connection, with any attempt to browse to a new connection resulting in a 'Connection Interrupted' error message in my web browser - I can't even surf the net through relakks now! It's funny, but when I had issues trying to pay for my subscription; I got a reply within a week. When I mailed them about my connection problems - NO REPLY!. I emailed them AGAIN, but have still had NO REPLY IN OVER THREE WEEKS! THEY'VE TAKEN MY MONEY AND RAN! I now have a service that I PAID 50 EUROS for and CANNOT USE AT ALL. Worse still; they are offering NO SUPPORT WHATSOEVER. I have a sneaky suspicion that my ISP may be severing or THROTTLING all connections to the Relakks server. If this is correct, no wonder the Relakks staff are keeping their heads in the sand; they'd LOSE A HUGE CHUNK OF THEIR CUSTOMER BASE by admitting to the problem. Virtually ALL EUROPEAN ISPs may now be, or could soon be BLOCKING RELAKKS! rendering their service COMPLETELY USELESS! REALLY GUYS. DON4T WASTE YOUR MONEY ON AN INSECURE (PPTP) SERVICE WHICH WILL LIKELY SOON BE UNUSABLE TO ANYONE! THERE ARE PLENTY OF OTHER PROVIDERS OUT THERE OFFERING MORE SECURE SSL VPN THROUGH OPENVPN - AT LESS COST! ***URGENT RELAKKS WARNING! – PLEASE READ ON***

Well, I’d been using relakks for the past few months, on a monthly subscription and found it a relatively fair value service.

Yes; the connection would drop intermittently and sometimes I’d not be able to connect for a few hours, but then for 5 euros a month, there wasn’t much to grumble about.

So I decided, after renewing a few times, that I was happy enough to pay for a full years’ subscription – WHAT A MISTAKE!

About a week after renewing; I developed a problem – a few minutes after connecting; utorrent would GRIND TO A HALT! so would my HTTP connection, with any attempt to browse to a new connection resulting in a ‘Connection Interrupted’ error message in my web browser – I can’t even surf the net through relakks now!

It’s funny, but when I had issues trying to pay for my subscription; I got a reply within a week. When I mailed them about my connection problems – NO REPLY!. I emailed them AGAIN, but have still had NO REPLY IN OVER THREE WEEKS!

THEY’VE TAKEN MY MONEY AND RAN!

I now have a service that I PAID 50 EUROS for and CANNOT USE AT ALL. Worse still; they are offering NO SUPPORT WHATSOEVER.

I have a sneaky suspicion that my ISP may be severing or THROTTLING all connections to the Relakks server. If this is correct, no wonder the Relakks staff are keeping their heads in the sand; they’d LOSE A HUGE CHUNK OF THEIR CUSTOMER BASE by admitting to the problem. Virtually ALL EUROPEAN ISPs may now be, or could soon be BLOCKING RELAKKS! rendering their service COMPLETELY USELESS!

REALLY GUYS. DON4T WASTE YOUR MONEY ON AN INSECURE (PPTP) SERVICE WHICH WILL LIKELY SOON BE UNUSABLE TO ANYONE! THERE ARE PLENTY OF OTHER PROVIDERS OUT THERE OFFERING MORE SECURE SSL VPN THROUGH OPENVPN – AT LESS COST!

]]> By: NoFace http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-537076 NoFace Fri, 14 Nov 2008 18:32:13 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-537076 I've been using Relakks for over four months and, on ballance, am just about happy to pay the pretty low fee. Granted; I almost never connect on first attempt, always have to redail a few times (sometimes up to 40 times!) to connect. Not a massive problem as I've set up 'auto re-dial'. Granted; Sometimes it just won't connect at all (maybe 1 out of every 4 times). Normally, I just try again later or the next morning and it's ok, but sometimes (maybe 1 or 2 times a month) it just won't connect for a few days solid. Granted; You might as well shout for help up a camels arse rather than send Relakks an email. Any emails you send are destined pass unnoticed into the lonely and forgotten land of ignored messages. Granted; It sometimes (about 1 in 4 'sessions') drops the connection for no apparent reason. However, I reckon that if I tried to stay connected all month; I'd probably manage to stay connected for at around half of the month - plenty of time for me to do what I need to do! I’ve been using Relakks for over four months and, on ballance, am just about happy to pay the pretty low fee.

Granted; I almost never connect on first attempt, always have to redail a few times (sometimes up to 40 times!) to connect. Not a massive problem as I’ve set up ‘auto re-dial’.

Granted; Sometimes it just won’t connect at all (maybe 1 out of every 4 times). Normally, I just try again later or the next morning and it’s ok, but sometimes (maybe 1 or 2 times a month) it just won’t connect for a few days solid.

Granted; You might as well shout for help up a camels arse rather than send Relakks an email. Any emails you send are destined pass unnoticed into the lonely and forgotten land of ignored messages.

Granted; It sometimes (about 1 in 4 ’sessions’) drops the connection for no apparent reason.

However, I reckon that if I tried to stay connected all month; I’d probably manage to stay connected for at around half of the month – plenty of time for me to do what I need to do!

]]> By: Relakks Sucks http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-337848 Relakks Sucks Sun, 11 May 2008 04:35:53 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-337848 I tried Relakks after reading this article. If you're thinking of doing the same, DON'T!! Relakks refuses to provide any support and you're likely to need it. I have signed up for a Relakks account twice. Both times I ended up needing support as the result of a billing problem. The 2nd time I signed up for a 1 year account at a cost of $84 ($50 EUROS). After paying (using Paypal), I was unable to login with the credentials they provided. I then noticed that when I logged into their webpage, it said that my account was "inactive" and my payment had "expired" even though there was a record that I had just paid $84 to set up the account. I have emailed Relakks more than 3 times over the period of 2 weeks, each time waiting about 4 days for them to answer. No response. The Relakks attitude about customer support is very apparent from their website: https://www.relakks.com/faq/qna/#6 They say they will NOT answer any emails that do not follow the exact guide defined on their website. If these people had any technical skills, they could create a support form on their website that could collect the information they want in the exact format they require, but no, they want you to put it into an email. They also don't support OpenVPN, the standard and trusted open source VPN solution, and instead require that you use PPTP which isn't as secure. Either way, it's a moot point for users like me who paid but never were able to login due to non-existant support from Relakks. Relakks sucks. I tried Relakks after reading this article.

If you’re thinking of doing the same, DON’T!!

Relakks refuses to provide any support and you’re likely to need it.

I have signed up for a Relakks account twice. Both times I ended up needing support as the result of a billing problem.

The 2nd time I signed up for a 1 year account at a cost of $84 ($50 EUROS).

After paying (using Paypal), I was unable to login with the credentials they provided. I then noticed that when I logged into their webpage, it said that my account was “inactive” and my payment had “expired” even though there was a record that I had just paid $84 to set up the account.

I have emailed Relakks more than 3 times over the period of 2 weeks, each time waiting about 4 days for them to answer. No response.

The Relakks attitude about customer support is very apparent from their website: https://www.relakks.com/faq/qna/#6

They say they will NOT answer any emails that do not follow the exact guide defined on their website. If these people had any technical skills, they could create a support form on their website that could collect the information they want in the exact format they require, but no, they want you to put it into an email.

They also don’t support OpenVPN, the standard and trusted open source VPN solution, and instead require that you use PPTP which isn’t as secure.

Either way, it’s a moot point for users like me who paid but never were able to login due to non-existant support from Relakks.

Relakks sucks.

]]> By: Karin Andersson http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-220292 Karin Andersson Tue, 18 Dec 2007 21:50:52 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-220292 Jonas Birgersson, the founder of Relakks, is intervjued by Thomas Crampton. Birgersson talks about Relakks and why he thinks it is needed. It's a good and interesting intervjue! Link to the clip: http://light.vpod.tv/?s=0.0.201364 Jonas Birgersson, the founder of Relakks, is intervjued by Thomas Crampton. Birgersson talks about Relakks and why he thinks it is needed. It’s a good and interesting intervjue!

Link to the clip: http://light.vpod.tv/?s=0.0.201364

]]> By: jan http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-218231 jan Sat, 15 Dec 2007 16:49:32 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-218231 i'm using relakks for 5 month now, everything is really fine. the only problem is the utorrent ussue. too high download/upload speeds let die whole internet connection and reconnect to relakks is required... see also utorrent official forum... thats really bad..but everything else i better than any other anonym.service... :-) i’m using relakks for 5 month now, everything is really fine. the only problem is the utorrent ussue. too high download/upload speeds let die whole internet connection and reconnect to relakks is required… see also utorrent official forum… thats really bad..but everything else i better than any other anonym.service… :-)

]]> By: Reiner Saddey’s Place » For Techies Only - Your Router can do Tricks: DD-WRT does Relakks http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-157399 Reiner Saddey’s Place » For Techies Only - Your Router can do Tricks: DD-WRT does Relakks Thu, 05 Jul 2007 10:07:07 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-157399 [...] value at moderate costs (€5 or $7.65 p. month) that’s easy to set-up (see gHacks’ Relakks Revisited). There’s an in depth Review on Relakks on sharemywifi.com.  But then, this only works [...] [...] value at moderate costs (€5 or $7.65 p. month) that’s easy to set-up (see gHacks’ Relakks Revisited). There’s an in depth Review on Relakks on sharemywifi.com.  But then, this only works [...]

]]> By: fop http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-79164 fop Mon, 08 Jan 2007 20:20:05 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-79164 Does anyone know of any other similar services? Does anyone know of any other similar services?

]]> By: CoAX http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-75760 CoAX Sun, 17 Dec 2006 17:40:21 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-75760 This service does not work. It works once in a blue moon with a bad speed. Good idea, bad implementation as usual. Very disappointing. Do not sign in for this service! This service does not work. It works once in a blue moon with a bad speed. Good idea, bad implementation as usual. Very disappointing. Do not sign in for this service!

]]> By: pcs http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-65192 pcs Sat, 14 Oct 2006 07:59:36 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-65192 I've already disputed the charge on my renewal. It seemed to stop working about 9 days ago. Oh well, it was nice while it lasted! I’ve already disputed the charge on my renewal. It seemed to stop working about 9 days ago. Oh well, it was nice while it lasted!

]]> By: I M Welsh http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-64064 I M Welsh Mon, 09 Oct 2006 15:07:54 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-64064 A further update, 9th October. Their service actually worked for a few days just before the next month's renewal was due. As soon as the fee was paid, it failed immediately and has been unserviceable for the past week. No reply to a number of emails, so I asked for my money back. The service is fine when it works, the problem is that it seldom works, they NEVER respond to support emails. Like that, they are a rip-off. They leave with little alternative but to ask Visa to blacklist them. A further update, 9th October. Their service actually worked for a few days just before the next month’s renewal was due. As soon as the fee was paid, it failed immediately and has been unserviceable for the past week. No reply to a number of emails, so I asked for my money back. The service is fine when it works, the problem is that it seldom works, they NEVER respond to support emails. Like that, they are a rip-off. They leave with little alternative but to ask Visa to blacklist them.

]]> By: I M Welsh http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-58929 I M Welsh Sat, 23 Sep 2006 14:47:27 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-58929 On 22 Sept, for the first time, Relakks server did not disconnect without my asking it to. It seemed they had at last provided enough hardware. Too soon! Today (23rd) it has failed totally. There has been no notice or comment on their website, which was itself unavailable early morning. On 22 Sept, for the first time, Relakks server did not disconnect without my asking it to. It seemed they had at last provided enough hardware. Too soon! Today (23rd) it has failed totally.

There has been no notice or comment on their website, which was itself unavailable early morning.

]]> By: johnboy http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-54660 johnboy Wed, 13 Sep 2006 21:23:35 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-54660 The Relakks serice SUCKS!. I have been trying to get in touch with their so called customer sevice repeatedly but they do not answer emails and this is the ONLY way to contact them. Download speed is shite and with frequent disconnections. People need to know the "reliability" of this company is nonexistent. Since two weeks back I have been unable to even connect to them. Stay away if you want to keep your sanity. The Relakks serice SUCKS!. I have been trying to get in touch with their so called customer sevice repeatedly but they do not answer emails and this is the ONLY way to contact them. Download speed is shite and with frequent disconnections. People need to know the “reliability” of this company is nonexistent.
Since two weeks back I have been unable to even connect to them. Stay away if you want to keep your sanity.

]]> By: I M Welsh http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-51780 I M Welsh Tue, 05 Sep 2006 15:09:04 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-51780 Your comments on Relakks. Date 5 September. I have twice reported repeated drop-outs of the Relakks server to their support and have had neither acknowledgement nor reply. Their servvice is currently not working reliably and they should acknowledge this on their website and say when they expect to have a working service. Your comments on Relakks. Date 5 September.

I have twice reported repeated drop-outs of the Relakks server to their support and have had neither acknowledgement nor reply.

Their servvice is currently not working reliably and they should acknowledge this on their website and say when they expect to have a working service.

]]> By: VEDOCCI » Blogliens 16 : 10 liens pour bien terminer la semaine http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-47819 VEDOCCI » Blogliens 16 : 10 liens pour bien terminer la semaine Sat, 26 Aug 2006 07:18:40 +0000 http://www.ghacks.net/2006/08/24/relakks-revisited/#comment-47819 [...] Relakks Revisited (gHacks) [...] [...] Relakks Revisited (gHacks) [...]

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