Relakks Revisited

[...] Relakks Revisited (gHacks) [...]

Your comments on Relakks. Date 5 September.

I have twice reported repeated drop-outs of the Relakks server to their support and have had neither acknowledgement nor reply.

Their servvice is currently not working reliably and they should acknowledge this on their website and say when they expect to have a working service.

The Relakks serice SUCKS!. I have been trying to get in touch with their so called customer sevice repeatedly but they do not answer emails and this is the ONLY way to contact them. Download speed is shite and with frequent disconnections. People need to know the “reliability” of this company is nonexistent.
Since two weeks back I have been unable to even connect to them. Stay away if you want to keep your sanity.

On 22 Sept, for the first time, Relakks server did not disconnect without my asking it to. It seemed they had at last provided enough hardware. Too soon! Today (23rd) it has failed totally.

There has been no notice or comment on their website, which was itself unavailable early morning.

A further update, 9th October. Their service actually worked for a few days just before the next month’s renewal was due. As soon as the fee was paid, it failed immediately and has been unserviceable for the past week. No reply to a number of emails, so I asked for my money back. The service is fine when it works, the problem is that it seldom works, they NEVER respond to support emails. Like that, they are a rip-off. They leave with little alternative but to ask Visa to blacklist them.

I’ve already disputed the charge on my renewal. It seemed to stop working about 9 days ago. Oh well, it was nice while it lasted!

This service does not work. It works once in a blue moon with a bad speed. Good idea, bad implementation as usual. Very disappointing. Do not sign in for this service!

Does anyone know of any other similar services?

[...] value at moderate costs (€5 or $7.65 p. month) that’s easy to set-up (see gHacks’ Relakks Revisited). There’s an in depth Review on Relakks on sharemywifi.com.  But then, this only works [...]

i’m using relakks for 5 month now, everything is really fine. the only problem is the utorrent ussue. too high download/upload speeds let die whole internet connection and reconnect to relakks is required… see also utorrent official forum… thats really bad..but everything else i better than any other anonym.service…

Jonas Birgersson, the founder of Relakks, is intervjued by Thomas Crampton. Birgersson talks about Relakks and why he thinks it is needed. It’s a good and interesting intervjue!

Link to the clip: http://light.vpod.tv/?s=0.0.201364

I tried Relakks after reading this article.

If you’re thinking of doing the same, DON’T!!

Relakks refuses to provide any support and you’re likely to need it.

I have signed up for a Relakks account twice. Both times I ended up needing support as the result of a billing problem.

The 2nd time I signed up for a 1 year account at a cost of $84 ($50 EUROS).

After paying (using Paypal), I was unable to login with the credentials they provided. I then noticed that when I logged into their webpage, it said that my account was “inactive” and my payment had “expired” even though there was a record that I had just paid $84 to set up the account.

I have emailed Relakks more than 3 times over the period of 2 weeks, each time waiting about 4 days for them to answer. No response.

The Relakks attitude about customer support is very apparent from their website: https://www.relakks.com/faq/qna/#6

They say they will NOT answer any emails that do not follow the exact guide defined on their website. If these people had any technical skills, they could create a support form on their website that could collect the information they want in the exact format they require, but no, they want you to put it into an email.

They also don’t support OpenVPN, the standard and trusted open source VPN solution, and instead require that you use PPTP which isn’t as secure.

Either way, it’s a moot point for users like me who paid but never were able to login due to non-existant support from Relakks.

Relakks sucks.

I’ve been using Relakks for over four months and, on ballance, am just about happy to pay the pretty low fee.

Granted; I almost never connect on first attempt, always have to redail a few times (sometimes up to 40 times!) to connect. Not a massive problem as I’ve set up ‘auto re-dial’.

Granted; Sometimes it just won’t connect at all (maybe 1 out of every 4 times). Normally, I just try again later or the next morning and it’s ok, but sometimes (maybe 1 or 2 times a month) it just won’t connect for a few days solid.

Granted; You might as well shout for help up a camels arse rather than send Relakks an email. Any emails you send are destined pass unnoticed into the lonely and forgotten land of ignored messages.

Granted; It sometimes (about 1 in 4 ’sessions’) drops the connection for no apparent reason.

However, I reckon that if I tried to stay connected all month; I’d probably manage to stay connected for at around half of the month - plenty of time for me to do what I need to do!